At Axovera Labs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website, place an order, or interact with our services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Last updated: October 11, 2026

1. Information We Collect

We may collect the following categories of information:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Order and transaction details

• Payment confirmation information (we do not store your full payment card details)

• IP address

• Browser type, device information, and operating system

• Cookies and website usage data

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Send order confirmations, shipping updates, and service-related communications

• Improve our website, products, and customer experience

• Send promotional emails or newsletters (only if you have opted in)

• Detect, prevent, and investigate fraud or unauthorized activity

• Comply with applicable legal and regulatory requirements

3. Email addresses and research-use records

If you give us an email address, including when you claim a welcome offer at the entry gate, Axovera Labs (operated by Axovera LLC) uses that address to:

• Send the offer, order, and account messages you asked for

• Send marketing email only when you opt in. You can unsubscribe at any time

• Keep a record of the date and the statements you confirmed, including that you are a qualified researcher and that the products listed are for in vitro / laboratory research only and are not for human or veterinary use

• Show that those restrictions were presented to you, enforce them, and protect Axovera LLC in a dispute, a misuse claim, or a legal or regulatory inquiry

Entering without an email does not subscribe you to marketing email. Unsubscribing stops marketing messages. It does not erase the research-use record. We keep that record for as long as needed to enforce our terms and meet legal obligations.

We do not sell your email address. Providing an email is your own confirmation. It is not a check of your credentials.

4. Payment Information

All payments are processed securely through trusted third-party payment providers.

Axovera Labs does not store or have access to your complete payment card information. Payment data is handled directly by our payment processors using industry-standard security measures.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve site functionality.

You may disable cookies through your browser settings. However, doing so may affect the availability or performance of certain website features.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers when necessary to operate our business, including:

• Payment processing

• Shipping and order fulfillment

• Website hosting and maintenance

• Email communication services

• Legal, regulatory, or compliance requirements

These providers are contractually obligated to protect your information and use it solely for the services they perform on our behalf.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, misuse, or loss.

While we strive to maintain a secure environment, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our products and services

• Process transactions

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce our policies and agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal data

• Restrict or object to certain data processing activities

• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Axovera Labs is not responsible for the privacy practices, content, security, or policies of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our website and products are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to delete such information promptly.

12. Changes to This Privacy Policy

Axovera Labs may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any revisions will be posted on this page along with an updated Last Updated date. Your continued use of our website following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how Axovera Labs collects, uses, or protects your personal information, please contact us.

Axovera Labs

Email: orders@axoveralabs.com

Website: https://axoveralabs.com